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CALL +1 657-385-8849 M - F: 7a - 4p PST / Sat & Sun: 7a - 4p PST * This team is not able to help with existing orders.
The Donate a Bed, Change a Life has the following certifications:
Standard Shipping: Most products ship via FedEx®. Delivery times vary depending on your distance from our Los Angeles factory.
Optional In-Home Delivery & Setup: For an additional fee per order, our in-home delivery team will schedule a time within a 4-hour window to deliver and set-up your new mattress and, if desired, remove your old mattress, mattress foundation, or mattress boxspring. (Mattress removal only available in some areas, subject to Covid restrictions. Our delivery team can not remove bed frames or other related bedroom furniture.)
TRIALS & RETURNS:
Mattresses, Toppers, Foundations: 1 Year
We offer a one-year sleep guarantee with our mattresses, toppers, and foundations. In order to properly adjust, we require a 30 day adjustment period from delivery. If you decide it isn’t right for you after 30 days, then we will schedule a pickup and provide a full refund. Without exception, we require that your mattress, topper and/or foundation has original law labels attached; your mattress has been used on a proper foundation or supportive base (a box spring, which contains springs, may not be sufficient); your mattress has been properly rotated head-to-toe, once a month for the first six months, then every other month; and everything is in a condition appropriate for donation (free from stains and burns). Note: a proper supportive base requires a center support for Queen, King and California King sizes, or the use of our Easy Foundation. For Queen, King, and California King slatted style bed frames. For proper support, no more than (5) inches between each slat are allowed in order to provide ample structural support for the foundation and user(s). Read the full Mattress Trial Policy Terms & Conditions,
Crib Mattresses & Sheets: 100 Days
We offer a 100-day sleep trial after the date of delivery with all crib mattresses and sheets, with a full refund in the original payment form. Original law labels must be attached and the product must be free from stains.
Yoga Cushions & Mats, Pillows and All Other Non-Furniture Products (except Adjustable Bases): 30 Days
You can return all other items within 30 days of delivery and receive a full refund in the original payment form. Please note: For yoga mats, we have a one return per household policy.
Furniture & Gift Cards: Non-Refundable
A trial is not offered on our furniture and gift cards. Furniture and gift cards are not refundable.
See our help center for information on everything else.
Mattresses: 25 year limited Warranty
Adjustable Bed Frames: 20 year limited Warranty
Foundations: 10 year limited Warranty
Baby / Crib Mattresses: 10 year limited Warranty
Easy Metal Bed Frames: 10 year limited Warranty
Mattress Toppers: 5 year limited Warranty
Pet Beds: 3 year limited Warranty
Pillows, Yoga Cushions, Seat Cushions & Play Couches: 1 year limited Warranty
Sheets: 1 year limited Warranty
The City Bed and its accessory: 10 year limited Warranty
Linen Blankets: 30 day return policy
Donate a Bed, Change a Life - Donate
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