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Honest Specs

The Mattress Fee has the following certifications:


SHIPPING:

Standard Shipping: Most products ship via FedEx®. Delivery times vary depending on your distance from our Los Angeles factory.

Optional In-Home Delivery & Setup: For an additional fee per order, our in-home delivery team will schedule a time within a 4-hour window to deliver and set-up your new mattress and, if desired, remove your old mattress, mattress foundation, or mattress boxspring. (Mattress removal only available in some areas, subject to Covid restrictions. Our delivery team can not remove bed frames or other related bedroom furniture.)

TRIALS & RETURNS:

Mattresses, Toppers, Foundations & Metal Bed Frames: 1 Year
We offer a one-year sleep guarantee with our mattresses, toppers, foundations and metal bed frames. In order to properly adjust, we require a 30 day adjustment period from delivery. If you decide it isn’t right for you after 30 days, then we will schedule a pickup and provide a full refund. Without exception, we require that your mattress, topper and/or foundation has original law labels attached; your mattress has been used on a proper foundation or supportive base (a box spring, which contains springs, may not be sufficient); your mattress has been properly rotated head-to-toe, once a month for the first six months, then every other month; and everything is in a condition appropriate for donation (free from stains and burns). Note: a proper supportive base requires a center support for Queen, King and California King sizes, or the use of our Easy Foundation. For Queen, King, and California King slatted style bed frames. For proper support, no more than (5) inches between each slat are allowed in order to provide ample structural support for the foundation and user(s). Read the full Mattress Trial Policy Terms & Conditions,

Crib Mattresses, Sheets & Adjustable Bases: 100 Days
We offer a 100-day sleep trial after the date of delivery with all crib mattresses, sheets and adjustable bases, with a full refund in the original payment form. Original law labels must be attached and the product must be free from stains.

Yoga Cushions & Mats, Pillows and All Other Non-Furniture Products: 30 Days
You can return all other items within 30 days of delivery and receive a full refund in the original payment form.

Furniture & Gift Cards: Non-Refundable
A trial is not offered on our furniture and gift cards. Furniture and gift cards are not refundable.

See our help center for information on everything else.

Mattresses: 25 year limited Warranty 

Adjustable Bed Frames: 20 year limited Warranty 

Foundations: 10 year limited Warranty 

Baby / Crib Mattresses: 10 year limited Warranty 

Easy Metal Bed Frames: 10 year limited Warranty 

Mattress Toppers: 5 year limited Warranty 

Pet Beds: 3 year limited Warranty 

Pillows, Yoga Cushions, Seat Cushions & Play Couches: 1 year limited Warranty 

Sheets: 1 year limited Warranty

The City Bed and its accessory: 10 year limited Warranty

Linen Blankets: 30 day return policy

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Mattress Fee - CA

$10.50